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MGA Launches New Licensee Relationship Management System

David Burgundy | 07 Sep 2017

MGA Launches New Licensee Relationship Management SystemMalta’s primary gambling regulator, the Malta Gaming Authority (MGA), has now announced that it has launched a new, user-friendly system dubbed the Licensee Relationship Management System (LRMS). The new programme is intended to improve the quality of the Maltese regulator’s communications with both its existing and future licensees.

The new service, which was developed in tandem with world web and software leader Microsoft, is comprised of a completely secure web portal dedicated to the system, which will digitise and streamline all of the MGA’s existing land-based gambling license processes.

The LRMS project’s first leg will encompass three main online services: remote gaming license applications, Dynamic Seal URL requests, and also the ability for licensees to submit player liability and gaming tax reports through the online portal.

Authority Plans To Extend Service To Land-Based Gambling

Once this initial phase is completed, the MGA will begin to extend the LRMS system to land-based businesses, including Malta-licensed casinos, gambling parlours, commercial bingo halls, national lotteries and more, all with the eventual goal of becoming the foremost complete gaming licensing hub in Malta.

At the press conference revealing the official launch of the Licensee Relationship Management System, MGA Executive Chairman Joseph Cuschieri commented that his organisation is taking yet another step towards innovation and efficiency in the way it functions as a regulator by using information technology in its main regulatory processes.

The project will aid the MGA’s operations by providing a top-end service to all its licensees and practitioners, Cuschieri said. He noted that the Authority’s main objective is still to exceed the expectations of its stakeholders, which the portal goes a long way in achieving.

Maltese Government Confident In New System

Maltese Parliamentary Secretary Silvio Schembri echoes this opinion, adding that the MGA’s new system will facilitate client communication in the license application process in Malta.

The system will function through an online portal, he revealed, which will improve the efficiency of the MGA’s regulatory processes significantly.

The project, Schembri said, will form part of the Maltese government’s vision to improve its gaming jurisdiction. With similar goals, the MGA is excelling in providing services to companies who wish to invest in the region, with these services always exceeding expectations in the majority of operators, he concluded.

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